Last updated June 26, 2026
Please read these Terms carefully. They form a legally binding agreement between you and Ezorex and govern your access to and use of the Platform.
1. These Terms of Service (the "Terms") constitute a legally binding agreement (the "Agreement") between you ("User", "Client" or "you") and Limited Liability Company "Kosmoteka" ("Ezorex", "we", "us", or "our"), a company organized and existing under the laws of the Kyrgyz Republic, governing your access to and use of the Ezorex website, mobile application, and any related services (collectively, the "Platform").
2. Ezorex operates a non-custodial, instant cryptocurrency exchange service that allows Users to exchange one digital asset for another at a service fee of 0.5% per transaction, without the Platform holding, custodying, or storing any User funds at any point before, during, or after an exchange transaction.
3. By creating an account, completing the verification process, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, you must not use the Platform.
4. Ezorex reserves the right to amend or update these Terms at any time, at its sole discretion. Material changes will be communicated via the Platform or by email. Continued use of the Platform after such changes take effect constitutes your acceptance of the amended Terms.
1. Account means the personal profile created by a User on the Platform following the registration and verification process described in Section IV.
2. Counter Asset means the digital asset the User receives as the output of an Exchange Transaction.
3. Digital Assets means cryptocurrencies, stablecoins, tokens, and other blockchain-based assets supported on the Platform from time to time, subject to change at Ezorex’s sole discretion.
4. Exchange Rate means the rate at which a Source Asset is converted into a Counter Asset for a given Exchange Transaction, as displayed to the User at the time of order confirmation.
5. Exchange Transaction means a single instance of converting a Source Asset into a Counter Asset, initiated by the User and executed by Ezorex, including the deduction of the Service Fee.
6. KYC (Know Your Customer) means the identity verification process required for Users to access the Platform’s services, as described in Section IV.
7. Recipient Address means the wallet address provided by the User to which the Counter Asset is to be sent upon completion of an Exchange Transaction.
8. Service Fee means the 0.5% fee charged by Ezorex on each Exchange Transaction, calculated on the value of the Source Asset, unless otherwise indicated on the Platform.
9. Source Asset means the digital asset the User sends to Ezorex as the input of an Exchange Transaction.
10. User Wallet means any external, third-party, self-custodied wallet controlled solely by the User, used to send the Source Asset or receive the Counter Asset. For the avoidance of doubt, Ezorex does not provide, control, or have access to any User Wallet.
1. Ezorex provides a non-custodial exchange service only. At no point does Ezorex open, maintain, or offer a wallet, balance, savings account, or any other custodial product for Users. Ezorex does not hold Digital Assets on behalf of Users outside the limited duration of processing an individual Exchange Transaction.
2. Each Exchange Transaction is a self-contained, one-time operation: the User sends the Source Asset to an address provided by Ezorex for that specific transaction, and Ezorex sends the corresponding Counter Asset, less the Service Fee, directly to the Recipient Address provided by the User. Digital Assets are not stored, pooled, or retained by Ezorex once a transaction is completed.
3. You acknowledge that because the Platform does not provide custodial wallets or accounts holding a balance, you are solely responsible for the safekeeping, backup, and security of your own User Wallets, private keys, and seed phrases. Ezorex has no ability to recover, freeze, or reverse funds once they have left a User Wallet.
4. Ezorex is not a bank, deposit-taking institution, or electronic money institution, and the services provided through the Platform are not covered by any deposit guarantee, investor compensation, or insurance scheme.
1. To use the Platform, you must create an Account by providing accurate and complete information, including a valid email address, and completing the identity verification (KYC) process, which may require submission of government-issued identification documents, proof of address, a live selfie or video verification, and any other documents or information reasonably requested by Ezorex or its verification service providers.
2. Ezorex reserves the right to: (i) request additional documentation or information at any time, including in connection with a specific Exchange Transaction; (ii) restrict access to the Platform pending completion or renewal of KYC verification; and (iii) refuse to open, or to suspend or close, an Account without obligation to disclose the reasons for such decision, to the extent permitted by applicable law.
3. By registering, you represent and warrant that:
3.1. You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher;
3.2. All information and documents you provide are true, accurate, current, and complete, and you will promptly update Ezorex of any changes;
3.3. You are the legal and beneficial owner of the Digital Assets used in any Exchange Transaction, and such Digital Assets are not derived from, and are not intended to be used in connection with, money laundering, terrorist financing, fraud, or any other unlawful activity;
3.4. You are not acting on behalf of any third party unless you have disclosed this to Ezorex and obtained its prior written consent;
3.5. You are solely responsible for determining whether your use of the Platform is lawful in your country of residence or citizenship, and you will not use the Platform where doing so would violate any applicable law, regulation, or sanctions regime. You are solely responsible for complying with all laws applicable to you in your jurisdiction; Ezorex makes no representation that the Platform is appropriate, legal, or available in any particular location.
4. You may only maintain one Account. Ezorex may refuse to open, or may suspend or terminate, an Account associated with a User who has had a prior Account suspended or terminated.
5. Ezorex may, directly or through third-party service providers, conduct identity verification, sanctions and watchlist screening, and source-of-funds checks at any time, including after an Account has been opened, and you consent to such checks as a condition of using the Platform.
1. To initiate an Exchange Transaction, you must: (i) select the Source Asset and the Counter Asset; (ii) specify the amount of the Source Asset you wish to exchange; (iii) review the displayed Exchange Rate, the applicable Service Fee, and the estimated amount of Counter Asset you will receive; and (iv) provide a valid Recipient Address for the Counter Asset.
2. The Exchange Rate displayed at the time of order confirmation is an estimate based on prevailing market rates at that moment and is locked for a limited countdown period, as indicated on the Platform (e.g., the rate-refresh timer shown on the exchange screen). If your Source Asset transfer is not received and confirmed on the relevant blockchain within this period, the Exchange Rate may be recalculated based on the rate prevailing at the time your transfer is actually confirmed, and you will be notified of any material change before the Exchange Transaction is finalized, where technically practicable.
3. The Service Fee of 0.5% is calculated on the value of the Source Asset and is automatically deducted prior to conversion into the Counter Asset. Network fees ("gas fees" or "miner fees") charged by the relevant blockchain network are separate from the Service Fee, are outside Ezorex’s control, and may be passed on to the User where applicable, as indicated on the Platform at the time of the transaction.
4. You are solely responsible for: (i) ensuring that the Recipient Address is correct and capable of receiving the selected Counter Asset; (ii) ensuring that the Source Asset is sent from a wallet you control, on the correct blockchain network, and in accordance with any instructions displayed on the Platform; and (iii) reviewing all transaction details before confirming the order.
5. Transactions on public blockchains are irreversible. Once a Source Asset transfer has been broadcast to the relevant network, it cannot be cancelled, recalled, or reversed by Ezorex or by you. If you provide an incorrect Recipient Address, select the wrong network, or otherwise err in your instructions, the resulting loss of Digital Assets is final, and Ezorex bears no liability for such loss.
6. Ezorex reserves the right to refuse, delay, or cancel any Exchange Transaction, in whole or in part, where: (i) the Source Asset transfer appears connected to suspicious, fraudulent, or unlawful activity; (ii) there is insufficient liquidity for the requested Counter Asset; (iii) the transaction would exceed applicable minimum or maximum limits displayed on the Platform; (iv) technical or network issues prevent safe processing; or (v) required KYC or compliance checks have not been completed. Where an Exchange Transaction is cancelled after the Source Asset has been received, Ezorex will, where legally permitted, return the Source Asset (less any applicable network fees) to the originating address or an address you designate, subject to completion of any necessary compliance checks.
7. Estimated processing and arrival times shown on the Platform are indicative only and depend on factors outside Ezorex’s control, including blockchain network congestion and confirmation times. Ezorex does not guarantee a specific delivery time for any Exchange Transaction.
1. The standard Service Fee is 0.5% of the value of the Source Asset per Exchange Transaction, unless a different fee is expressly displayed on the Platform for a specific pair, promotion, or User tier.
2. Ezorex reserves the right to revise the Service Fee at any time, at its sole discretion. Any change will apply prospectively to Exchange Transactions initiated after the change takes effect and will be clearly displayed on the Platform prior to order confirmation.
3. Network fees charged by blockchain networks are not retained by Ezorex and are passed through to Users where applicable.
1. General Risk of Digital Assets. Digital Assets are highly volatile and speculative. Their value can fluctuate significantly within short periods of time, and you may lose some or all of the value exchanged. You should not exchange Digital Assets you are not prepared to lose entirely.
2. No Investment Advice. Nothing on the Platform constitutes financial, investment, tax, or legal advice. Any market data, rates, or information displayed are for reference only and should not be relied upon as a basis for any financial decision.
3. Irreversibility of Blockchain Transactions. As described in Section V.5, transactions confirmed on a public blockchain cannot be reversed. Errors in addresses, network selection, or transaction details may result in permanent and unrecoverable loss.
4. Regulatory Uncertainty. The legal and regulatory treatment of Digital Assets varies by jurisdiction and continues to evolve. Changes in law or regulation may affect your ability to use the Platform or to hold, transfer, or exchange particular Digital Assets.
5. Third-Party and Network Risk. Ezorex relies on third-party blockchain networks, liquidity providers, and infrastructure providers that are outside its control. Network congestion, forks, outages, or failures of such third parties may delay or prevent the completion of an Exchange Transaction.
6. Security of User Wallets. Because Ezorex does not custody funds, the security of the wallets you use to send and receive Digital Assets is entirely your responsibility. Loss of private keys, seed phrases, or wallet access is not recoverable by Ezorex.
7. This Section VII is illustrative and does not list every risk associated with Digital Assets or the use of the Platform. You should carefully consider whether using the Platform is appropriate for you in light of your financial circumstances.
You agree not to use the Platform to:
1. Engage in money laundering, terrorist financing, fraud, market manipulation, or any other unlawful activity;
2. Exchange Digital Assets that you do not own or are not authorized to use, or that are derived from illegal sources;
3. Circumvent, disable, or otherwise interfere with the KYC, compliance, or security features of the Platform;
4. Use automated means (bots, scripts) to interact with the Platform in a manner not expressly permitted by Ezorex;
5. Attempt to gain unauthorized access to the Platform, other Users’ Accounts, or Ezorex’s systems;
6. Use the Platform in violation of any sanctions regime or applicable law in your jurisdiction.
Violation of this Section VIII may result in immediate suspension or termination of your Account, in addition to any other remedies available to Ezorex under applicable law.
1. Ezorex may, at its sole discretion and without prior notice, refuse to process, suspend, delay, or cancel any Exchange Transaction or Account, including where Ezorex suspects a violation of these Terms, suspicious or unlawful activity, or where required to comply with applicable law or a request from a competent authority.
2. You may close your Account at any time by submitting a request through the channels indicated on the Platform. Closure of your Account does not affect any rights or obligations that arose prior to closure.
3. Ezorex may terminate these Terms and discontinue the Platform, in whole or in part, at any time, with reasonable notice where practicable, except where immediate action is required for legal, security, or compliance reasons.
1. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND TO THE EXTENT PERMITTED BY APPLICABLE LAW.
2. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EZOREX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF DIGITAL ASSETS, ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO LOSSES CAUSED BY: (I) INCORRECT RECIPIENT ADDRESSES OR NETWORK SELECTION PROVIDED BY YOU; (II) BLOCKCHAIN NETWORK FAILURES, CONGESTION, OR FORKS; (III) THIRD-PARTY SERVICE PROVIDER FAILURES; (IV) UNAUTHORIZED ACCESS TO YOUR OWN WALLET OR DEVICE; OR (V) MARKET VOLATILITY AFFECTING THE VALUE OF DIGITAL ASSETS BEFORE, DURING, OR AFTER AN EXCHANGE TRANSACTION.
3. IN NO EVENT SHALL EZOREX’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS EXCEED THE TOTAL SERVICE FEES PAID BY YOU TO EZOREX IN THE 3 (THREE) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
4. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT EZOREX’S LIABILITY FOR FRAUD OR GROSS NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE LAWFULLY EXCLUDED OR LIMITED.
You agree to indemnify and hold harmless Ezorex, its officers, directors, employees, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (i) your breach of these Terms; (ii) your violation of any applicable law; or (iii) your use of the Platform in a manner that infringes the rights of, or causes harm to, any third party.
1. All content, trademarks, logos, software, and other intellectual property available through the Platform are owned by or licensed to Ezorex. Nothing in these Terms grants you any right to use Ezorex’s trademarks, logos, or branding without prior written consent.
2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose, subject to compliance with these Terms. You may not copy, modify, distribute, reverse engineer, or create derivative works based on the Platform without Ezorex’s prior written consent.
Your use of the Platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data, including data collected during the KYC process. By using the Platform, you consent to such collection and processing as described therein.
1. These Terms shall be governed by and construed in accordance with the laws of the Kyrgyz Republic, without regard to its conflict-of-law principles.
2. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiations between the Parties. If the dispute is not resolved within 30 (thirty) calendar days, it shall be submitted to the competent courts of the Kyrgyz Republic, unless mandatory applicable law provides otherwise.
1. Entire Agreement. These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Ezorex regarding the use of the Platform, superseding any prior agreements or understandings.
2. Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
3. No Waiver. Ezorex’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
4. Assignment. You may not assign or transfer your rights or obligations under these Terms without Ezorex’s prior written consent. Ezorex may assign these Terms, in whole or in part, without restriction.
5. Notices. Notices to Ezorex shall be sent to the contact email indicated on the Platform. Notices to Users will be sent to the email address associated with their Account or displayed via the Platform.
6. Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.
By creating an Account or using the Ezorex Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.